
If you’ve recently received a negative Google review from someone you don’t recognize—and their profile picture includes a phone number or references WhatsApp—you’re not alone.
This is a known scam tactic that’s been around for years, but has started popping up more frequently again recently.
And here’s the most important thing to know:
It’s not a real customer—and you should NOT engage with them.
These fake reviews are typically left by individuals (often overseas) trying to get your attention and push you into contacting them directly.
The goal is simple:
They rely on one thing: your concern about your reputation.
It might feel natural to reply or try to resolve the situation—but that can actually make things worse.
Here’s why:
Bottom line: don’t reply, don’t call, don’t message them.
The correct move here is to report the review to Google and request removal.
We’ve already put together a step-by-step guide that walks you through exactly how to do this, including what to select and what to say:
In most cases like this, we recommend waiting before responding.
If the review is clearly fake and you’ve submitted a removal request:
Only consider responding if:
These types of fake reviews are frustrating—but the good news is:
The key is staying calm, not engaging, and following the proper process.
If you’re unsure what to do or want a second set of eyes on it, we’re always happy to help review the situation with you.